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Knowledge Management

5400LE per Course join now
  • Course Code: fhg52470
  • Lectures: 08
  • Duration: 02 Hrs
  • Quizzes: 04
  • Skill Level: All
  • Languages: English
  • Students: 1205
  • Assessments: Self
  • Class Days: Mo, We, Fr
Objectives:
•    Gain a greater awareness of knowledge management and your full leadership potential.
•    Refine your leadership styles for the benefit of your team and department to develop KM.
•    Develop adaptability in dealing with different people to extract the tacit knowledge.
•    Enhance decision making skills in the light of knowledge management philosophy.
•    Apply effective knowledge management skills in your organization.
•    Personal growth as an effective leader.
•    Better understanding of how to lead others towards effective decision making.
•    Deepen personal insights on how to cultivate creativity in the organization.
•    Manage relationships with others with effective leadership style.
•    Improved Intra/Inter Departmental Communication.
•    Lead with spirit of team in your enterprises.
•    Be more knowledgeable about your leadership style & how to convert knowledge.
•    Apply flexibility in various leadership situations to increase trust and loyalty.
•    Learn how motivate and lead others to improve their willingness of knowledge sharing.
•    Utilize understanding of personality styles to enhance your leadership.
•    Apply leadership dynamics to understand others better.
•    Encourage effective decision making skills.
•    Understand the knowledge cycles.
 
Contents:
Knowledge Management
•    The concept of Knowledge
•    What is Knowledge?
•    Approaches to knowledge management.
•    Knowledge management elements.
•    Drivers of Knowledge Management.
•    Knowledge Management Maturity Model (KMMM).
•    The Chief Knowledge Officer (CKO)
•    The value of an organizational memory.
•    Comprehensive knowledge management (CKM) Success Factors.
•    Comprehensive KM Stages.
  • The Institutional Five Stages.
  • The Personal Five Stages.
•    The Status of Knowledge Management.
•    Knowledge Management Processes.
•    Knowledge Resources in Organizations
•    Effective Knowledge Management (KM)
Tacit Knowledge and Explicit Knowledge
•    The Present Moment
•    Power of tacit knowledge
•    Sharing tacit knowledge
•    The Knowledge Harvesting
•    Difficulties of sharing tacit knowledge
•    The distance zones
•    Conversion of Tacit Knowledge to Explicit Knowledge using SECI-Model
•    Knowledge Conversion Modes
  • Socialization
  • Externalization
  • Internalization
  • Combination
Knowledge Sharing
•    Factors Influencing Knowledge Sharing
•    Knowledge sharing Barriers
•    Managerial implications
•    Knowledge exchange protocols
•    Basic patterns for creating knowledge in organizations
•    Methods used to acquire and teach tacit knowledge
•    How to use Tacit and Explicit Knowledge Practically
•    KM and quality strategy
Role of Human Resources in Knowledge Diffusions
•    Strategies for implementing knowledge management
•    Strategy for managing the human resources knowledge
•    Implement a know-how strategy
•    Creating supportive environments for knowledge management programs
•    The strategic role of human resource management in knowledge mapping
•    The employment relationship
•    Managing the employment relationship
•    The psychological contract
Role of IT in knowledge Management
•    Knowledge Work and Productivity
•    Information and Knowledge Work Systems
  • Distributing Knowledge: Office and Document Management Systems
  • Creating Knowledge: Knowledge Work Systems
  • Sharing Knowledge: Group Collaboration Systems and Intranet Knowledge
  • Capture and Codify Knowledge: Artificial Intelligence Systems
•    Organizational Intelligence: Case-Based Reasoning
•    Intelligent Agents
Intellectual Capital and Human Capital
•    Definitions of intellectual capital
•    Classifications of intellectual capital
  • Human capital
  • Relational capital
  • Structural capital
•    Knowledge process wheel
•    Measuring Human Capital
 
Target Group
This 5 days training course is designed for all management levels, supervisors, team leaders, Project managers and for any other professionals who would like to make a difference in knowledge sharing and manage it efficiently.  Also for those professionals who would like to develop their management skills further in regards to knowledge management. The targeted trainees include:
  • Senior and executive managers
  • Officers and their assistants
  • HR Managers
  • Training and Development Managers
  • CIO (Chief Information Officers)
  • Potential future managers
Language: 
  • The materials for the trainees will be in English.
  • The language of instruction should be in Arabic / English

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