• 17 Street 216, Maadi, Cairo
  • +20 (2) 25211002
  1. home
  2. courses
  3. Detail

Conflict and Negotiation Skills

0LE per Course join now

This course seeks to assist the attendees to better comprehend conflict, how to resolve it and seek to aim for negotiation utilize.

Day One:
•    Conflict and Conflict Management Defined
•    Transitions in Conflict Thought
•    Guiding Principles
•    Types of Conflict
•    Positive vs. Negative (Functional vs. Dysfunctional) Conflict
•    The 5-Stage Conflict Process
•    Dimensions Of Conflict- Handling Intentions
Day Two:
•    Outcomes of Conflict and their Effect in the Workplace
•    Nine Strategic Approaches to Conflict Management
•    Enriched Problem Solving & Conflict Management
•    Coping Strategies
•    Conflict Role Plays
Day Three:
•    Differences in Values, Attitude and Perception
•    Personality Types & Conflict
•    Levels of Conflict
•    Making Differences Creative
•    Conflict Role Plays
Day Four:
•    What is Negotiation
•    Types of Negotiation
•    Stages of Negotiation
•    Methods of Negotiation
•    BATNA
•    Managing Conflict through Negotiation
•    Tips for Successful Negotiation
•    Profile of an Effective Negotiator
Day Five:
•    Alternative Dispute Resolution: Mediation and Arbitration
•    Cultural Differences in Negotiation
•    Gender Differences in Negotiation
•    Third Party Negotiation
•    Gain some interpersonal behaviors
•    Negotiation Role Plays
•    Power Point Presentation
•    Exercises/Business Games/Case Studies
•    Role Plays
•    Fun and Success

Target Group:
•    Executives, Supervisors & Managers
•    Sales & Marketing employees
•    Anyone who desires to gain a positive advantage in dealing with challenging situations

•    The materials for the trainees will be in English.
•    The language of instruction should be in Arabic / English.


  • Registration Form En