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Training Courses Security Training Courses Soft Skills Training Courses Procurement & Supply Training Courses Finance & Taxes Arabic Training Courses Arabic Training Courses البرامج الإدارية والقيادية والتطوير Arabic Training Courses برامج العقود والمناقصات Arabic Training Courses برامج المحاسبة والمالية والبنوك Arabic Training Courses برامج المشتريات والمخازن Events HSE Defensive Driving International Diploma News Contact us Contact us Support Careers
Arabic Training Courses البرامج الإدارية والقيادية والتطوير Arabic Training Courses برامج العقود والمناقصات Arabic Training Courses برامج المحاسبة والمالية والبنوك Arabic Training Courses برامج المشتريات والمخازن
Arabic Training Courses برامج العقود والمناقصات Arabic Training Courses برامج المحاسبة والمالية والبنوك Arabic Training Courses برامج المشتريات والمخازن
Arabic Training Courses برامج المحاسبة والمالية والبنوك Arabic Training Courses برامج المشتريات والمخازن
Soft Skills Personal Effectiveness Tutor: SETTEC Start Date: Tuesday, Sep 10,2024 End Date: Friday, Sep 13,2024 0LE per Course join now Description Course Outlines Registration Form Learning Objectives: • Building awareness of how participants can enhance their potential by developing plans for personal growth and development • Developing their own personal action development plans and aligning them with organizational objective • Understand the importance of having a positive and empowering self-image and how to manage unproductive attitudes and behaviors • Boosting self-esteem and self-confidence levels • Engage in the best practices of time management techniques to minimize time wasted on unproductive activities and behaviors • How to effectively prepare and manage productive meetings • How to manage unhealthy conflict and transform differences of opinions to innovative ideas • Effectively identify root causes of problems, create several options and select the best options available • Develop exceptional communication skills to enhance customer experiencing by effectively analyzing needs, building truth, empathy and create long term profitable relationships • How to guide the customer to making the best possible decision to ensure high levels of satisfaction • How to use non-verbal communication strategies • Easily identify and tackle customer objections and concerns • Effectively handle difficult customer behaviors and upset customers Module One Maximizing your potential: • Personal Growth Explained; Its importance and how it fits the organizational Strategy • The importance of adopting a flexible mindset towards change in today’s fast paced industry; the personal and organizational consequences of not doing so (Real Life corporate examples of failure to adapt to change) • How to Align Individual objectives with the organizational objectives and strategy • The personal Responsibility PRO model • Developing Robust attitudes by setting high intentions and aligning personal values with organizational values • How to program your mind to manage negative attitudes and emotions (Meta-states Model) • Building an empowered mind set towards learning and development • The 5 facets of the Self and building a positive self-image with an outlook towards success • How beliefs influence behaviors; Self-discovery to flush out toxic beliefs and replace them with more empowering ones • Goal Setting that works; How to formulate Well-formed outcomes and align them with intention and values for enhancing self-motivation • Conflict of interests; When personal goals do not match organizational goals • Planning your route towards success; Developing a personal Development action plan for growth using the G.R.O.W model (The roadmap). Module 2 Optimizing your Time: • Where does all the time go? • What time management really is • The psychology of how our mind relate to time; Introduction to Timelines (In-time mindsets, through time mindsets) When would it be best to use each. • How the past choices influence our future decision (Timelines revisited) • Common Mistakes of time management • Personal Productivity and time management • The time bandits; Identifying them and dealing with them • Setting Priorities using the Urgent/Importance Matrix • The P.A.T approach to managing meeting effectively • What to do before meetings? How to prepare • 4-matting meetings and setting ground rules • The meeting is over, what are the next steps? • The Truth about Multi-Tasking; is it really useful? (common myths busted) • Creating the balance (Efficiency Vs. Effectiveness Matrix) • The six practical steps to effective problem solving • Clearly defining the problem (Symptoms Vs. Causes) • 3 Easy techniques to creating innovative solutions • Selecting the best solution Module 3 Fundamentals of communication: • Introduction to the NLP communication models; Identifying barriers and filters to effective communication • An Introduction to T.A. (Transactional analysis) model of communication for clear communication • How to read and use body language for excellent communication • How to build rapport using body language for building effective relationships • Empathy, Sympathy, and apathy. • The 3 hidden secrets about empathy. • Reading and communicating with others easily; Carl Jung personality types model. • Win-Win Communication; Assertive communication for reaching desirable outcomes with others • Easily manage conflict using 3 easy tools (Situational analysis, Agreement frames, Chunking) without offending. • How to focus on reaching Win-Win outcomes in times of conflict (The 5 styles of handling conflict) • Utilizing the communication technique to building lasting relationships • Cultural barriers, are they really barriers? Utilizing cultural differences to reinforce and build stronger relationships • The 7 barriers to creating good working relationship Language: • The materials for the trainees will be in English. • The language of instruction will be in Arabic / English. Share Personal Effectiveness Outline 1 Registration Form En